Shipping policy

SHIPPING POLICY

Last updated: September 4, 2026

Thank you for purchasing artwork from Arch Ann. Because our collection includes original artwork, made-to-order prints, framed pieces, and custom artwork, processing and shipping times vary by product.

Please review the information below before placing your order.

ORDER PROCESSING

Processing time is separate from shipping transit time.

Estimated processing and delivery timelines may be provided on individual product pages. These timelines are estimates and may vary depending on the artwork, framing selections, production schedules, order volume, holidays, and carrier delays.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

If your order contains multiple items, they may be produced or shipped from different locations and may arrive in separate packages.

ORIGINAL ARTWORK

Original artwork is carefully prepared and packaged for shipment by Arch Ann or a trusted professional shipping or fulfillment partner.

Because original works require additional care in packaging and handling, processing times may be longer than standard retail shipments.

Large or oversized original artwork may require specialty packaging, freight shipping, or additional delivery arrangements.

Shipping timelines shown at checkout or provided after purchase are estimates and are not guaranteed delivery dates.

If special shipping arrangements are required for your original artwork, Arch Ann may contact you after your order is placed.

PRINTS & FRAMED ARTWORK

Many Arch Ann prints and framed pieces are made to order.

These products may be printed, framed, packaged, and shipped directly by one of our trusted third-party production and fulfillment partners.

Because these items are produced specifically for your order, please allow time for both production and shipping.

Production times may vary based on the product, size, frame selection, material availability, and production volume.

Once production is complete and the order has been transferred to the shipping carrier, you will receive tracking information when available.

THIRD-PARTY FULFILLMENT

Arch Ann works with third-party printers, framers, fulfillment partners, and shipping carriers to produce and deliver certain products.

As a result:

Orders may ship from a location other than Arch Ann's studio.
Different items within the same order may ship separately.
Packages may arrive on different days.
Packaging may vary depending on the fulfillment partner and product.
Tracking information may be provided directly through the fulfillment partner or shipping carrier.

Although we work carefully with our production partners, circumstances such as production delays, carrier delays, weather, holidays, supply availability, and other events outside our reasonable control may affect delivery timelines.

SHIPPING RATES

Shipping charges, when applicable, are calculated or displayed at checkout based on the products in your order and delivery destination.

Promotional or complimentary shipping offers may be available on certain products or orders and may be changed or discontinued at any time.

Any expedited shipping option applies to the carrier's transit time only unless expressly stated otherwise. Selecting expedited shipping does not necessarily expedite the production or framing of made-to-order artwork.

DELIVERY ESTIMATES

Any processing, production, shipping, or delivery timeframe provided by Arch Ann is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

Once a package has been transferred to the shipping carrier, transit times are controlled by the carrier.

Arch Ann is not responsible for carrier delays caused by weather, service interruptions, holidays, incorrect delivery information, customs, or other circumstances outside our reasonable control.

If you need artwork by a specific date, please contact us before placing your order so we can determine whether the requested timeline is possible.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered production or fulfillment.

Arch Ann is not responsible for additional shipping costs, delays, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us or our fulfillment partner because of an incorrect address, refusal of delivery, or inability to deliver, additional shipping charges may apply before the order can be resent.

TRACKING

Tracking information will be provided when available once your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

For orders fulfilled by third-party production partners, tracking may not become available until production is complete and the package has been transferred to the carrier.

DAMAGED ARTWORK

We take great care in packaging and shipping artwork, but damage can occasionally occur during transit.

If your order arrives damaged, please contact Arch Ann within 7 days of delivery.

Please include:

Your order number
A description of the damage
Clear photographs of the damaged artwork or product
Photographs of the exterior shipping box or packaging
Photographs of the interior packaging
A photograph of the shipping label

Please keep all original packaging and damaged materials until your claim has been resolved.

Depending on the product and circumstances, Arch Ann may arrange for a replacement, repair, reprint, insurance claim, or refund.

For made-to-order prints or framed artwork, replacement items may need to be reproduced by our fulfillment partner and will therefore require additional production time.

Because original artwork is one of a kind, an identical replacement may not be possible. In the event an original artwork is damaged beyond repair, Arch Ann will work directly with the customer to determine an appropriate resolution.

LOST PACKAGES

If tracking has not updated for an extended period or your package appears to be lost in transit, please contact us.

We may need to open an investigation or shipping claim with the carrier or fulfillment partner before issuing a replacement or other resolution.

Carrier investigations can take time, and Arch Ann cannot guarantee the timeframe in which a carrier will resolve a lost-package claim.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location and surrounding property.
Check with members of your household, neighbors, front desk, mailroom, or building management when applicable.
Allow a short period of time for the package to appear, as carriers occasionally mark packages delivered shortly before final delivery.
Contact the shipping carrier using your tracking number.

If you are still unable to locate the package, contact Arch Ann and we will assist you in determining the appropriate next steps.

A package marked as delivered by the carrier may require a carrier investigation before a replacement or refund can be considered.

SHIPPING INSURANCE & SIGNATURE REQUIREMENTS

Certain orders, particularly original artwork or higher-value pieces, may be shipped with additional insurance or signature confirmation at Arch Ann's discretion.

If signature confirmation is required, the customer is responsible for ensuring that someone is available to accept the delivery or arranging an alternative delivery directly with the carrier when available.

INTERNATIONAL ORDERS

When international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International shipments may experience additional delays due to customs processing.

Arch Ann is not responsible for delays caused by customs authorities or for fees imposed after an order enters the destination country.

RETURNS

Shipping-related issues are separate from returns based on preference or change of mind.

Eligibility for returns, exchanges, and refunds is governed by the Arch Ann Refund Policy.

Original artwork, commissioned artwork, custom products, made-to-order products, and certain prints or framed artwork may be final sale as stated in our Refund Policy or individual product listing.